Last updated: 26 October 2026
If a bought reading fails
A bought reading that fails to generate is refunded by hand. If the reading page offers a retry, you can try it again. If it still fails, contact support to request your refund.
Requesting a refund
Email support with the email address used for your purchase, the reading or chart link, your purchase date and a short description of the failure. Include your purchase reference if available. Do not send payment card details.
Processing
We review the failed purchase and process its refund through Dodo Payments. The time until the refund appears depends on the payment provider and your bank.
Contact
Questions? Email support@bazifourpillars.com.